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ISO 20000 Certification – IT Service Management

Implement a satisfactory IT service quality based on ISO/IEC 20000

A Systematic Approach to IT Service Management

ISO/IEC 20000 is the leading international IT service management system standard, with the objective to ensure the quality of the IT services your company delivers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service.

ISO/IEC 20000 certification should not be confused with IT Infrastructure Library (ITIL). Although the ITIL describes best practices that can achieve the same level of service quality required by ISO/IEC 20000, ITIL certifications normally apply to individuals, while ISO/IEC 20000 enables the entire organization to be certified.

Why ISO/IEC 20000 Certification is Important

An ISO/IEC 20000 certification assures your internal and external customers that your organization will deliver IT services at a satisfactory level of quality. Benefits of ISO/IEC 20000 certification include:

  • Cost-efficient, reliable and effective IT service management architecture
  • Documentation of procedures
  • Continuous improvement
  • Avoidance of recurring errors and incidents through improved knowledge management
  • Reduced costs caused by inefficiencies
  • Objective, impartial evidence of the quality of your IT service

Helping Companies Achieve ISO/IEC 20000 Certification

TÜV SÜD can identify gaps for improvement within your IT service management system in accordance with the ISO/IEC 20000 requirements. We provide preliminary and formal audits against the ISO/IEC 20000 requirements.

Six Steps to ISO/IEC 20000 Certification

  1. Prepare a gap analysis to define the scope of the IT service management system and certification.
  2. Prepare an implementation plan.
  3. Perform a pre-check audit to check if you are ready for certification.
  4. Begin a Step 1 audit with TÜV SÜD auditors.
  5. Begin a Step 2 audit with TÜV SÜD auditors. Close any non-conformances generated from the audit.
  6. Receive your audit report and certificate after approval by the committee, and initiate surveillance audits.

Why choose TÜV SÜD for ISO/IEC 20000 certification

TÜV SÜD’s experienced auditors possess the highest levels of expertise, with the training to carry out audits for information security and other quality management systems across the industry. Through our established worldwide network of professionals, we can provide certification services no matter where you are.

We adopt a holistic approach for all your IT testing and certification needs and can provide ISO/IEC 20000 certification integrated with other management systems. Our independence status ensures that the TÜV SÜD certification mark is accepted worldwide, making it a powerful tool to enhance the marketability of your company.

Begin Your ISO 20000 Certification


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